It’s that time of the year again. Time to review what happened in 2011 and lay down some predictions for 2012. If anything we can all agree that 2011 was a very eventful year. We saw major global events unfolding that will surely be recorded in time as significantly historical. I thought it would be … Continue reading
My 2010 predictions for the BPO industry were largely consistent with the final outcomes we saw in 2010 for many of the regions I covered. There were, however, a couple of interesting variables in 2010 that were not identified in the predictions. These factors had a significant influence on the industry and helped shape the … Continue reading
New White Paper wothy of reading Continue reading
2010 Predictions for APAC BPO
Joe Tawfik provides a brief outline of what may hold for the BPO industry in the APAC region in 2010. Continue reading
