Joe Tawfik has over 25 years senior management experience. He has been a Board Director since 1996 and held numerous CEO roles. He has been actively involved in the BPO and Online industries in Australia since 1996, in both a hands-on and a strategic capacity. He is currently the CEO of Silah Gulf, the National Contact Centre of Bahrain, and also Chairman of StreetSmart Group. Joe is also an advisory board member to Platinum Circle, an initiative based on the findings of the future global 100 growth leaders.

 

Joe has been involved in every facet of the BPO industry including consultancy, sales, operations and strategic development for a multitude of public listed companies. He is a published author and speaker, and has well-regarded views on the global BPO industry and its future.

 

Joe has a deep understanding of the industry having worked with some of the largest organisations in Australia and the Middle East. In addition to working for a number of BPO companies, Joe founded, co-owned and was Managing Director of Contact 1-2-1; a multi-media BPO that become the 8th largest BPO company in Australia. Over the course of his career Joe has led and successfully developed BPO companies whose clients included ING, Optus Communications, ANZ, Air France/KLM Airlines, Viva Bahrain (STC), and Mitsubishi Motors.

 

As a seasoned entrepreneur, Joe has been closely involved with at least seven start-up companies, and has a solid background establishing new enterprises and returning troubled companies to a position of growth. He has communication and business degrees from Sydney University and Southern Cross University, Australia